Last updated: July 2026
These Terms of Service ("Terms") govern your use of the website reviewexpress.co, the page builder at go.reviewexpress.co, and the services provided by Review Express LLC ("we," "us," or "our"). By accessing our Site or purchasing our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our Site or services. If you do not agree to these Terms, please do not use our Site.
Review Express LLC provides the following services to local businesses:
Pages may be created through our online builder, or pre-built by us and claimed with a customer code. In either case, your page is reviewed and finalized by us before or shortly after going live.
We build your page first. You see it live before you pay anything. Service begins only when you choose to keep it:
All prices are listed in US dollars. We reserve the right to update our pricing at any time. See Section 18 for full details on price change notice requirements, including protection of locked-in founding rates.
Preview period: If we build a page for you and you choose not to keep it, you owe nothing. Preview pages that are not claimed may be taken down at our discretion.
Setup fee: The setup fee is non-refundable once your page is live and your service has started, as it covers work already delivered (your page, QR code, and card design) plus your first month of service.
Subscription: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused portions of a billing cycle. See Section 15 for what happens after cancellation.
Printed materials: Review cards and other printed goods are produced and shipped by a third-party print partner. Print orders cannot be refunded or cancelled once sent to production. If your cards arrive damaged or with a printing defect, contact us within 30 days of delivery and we will reprint them at no charge. We are not responsible for shipping delays once an order is in the carrier's hands.
Our process is designed so you provide very little: we research your public business listing, brand colors, and review platform URLs using our own tools. You agree to:
Review Express LLC builds each client review page using a proprietary template system, codebase, and automated toolset that we have developed independently. This underlying template, code structure, styling system, and methodology remains the exclusive intellectual property of Review Express LLC at all times, regardless of whether files are delivered to the client.
Upon receipt of full payment, clients receive a license to use their customized review page for their own business purposes only. This license covers the specific instance of the page built for your business, including your business name, logo, brand colors, platform links, and other content you provided or that we researched on your behalf.
You may not:
Where page files are delivered to clients upon request, those files are provided in a compressed format for personal use only. Delivery of files does not transfer ownership of the underlying template or code system to the client.
Review Express LLC retains the right to display your completed page as an example of our work in our portfolio and marketing materials, unless you request otherwise in writing within 30 days of delivery.
Review Express LLC is not responsible for:
In no event shall Review Express LLC's total liability to you exceed the amount paid by you for the services giving rise to the claim.
Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee any specific results, including a particular number of reviews, search ranking improvements, or increase in business revenue.
These Terms are governed by the laws of the State of Michigan, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved in the courts of Michigan.
We reserve the right to update these Terms at any time. We will notify all clients of any material changes via email. It is your responsibility to maintain an accurate email address on file with us. Continued use of our services or your review page after changes take effect constitutes acceptance of the updated Terms.
Reasonable edits to your review page are included in your subscription at no charge — updating hours, swapping a logo or platform link, changing colors or styling, correcting business information, and similar changes. Many of these you can preview yourself using our builder tools; all changes go live after our review.
Requests that go beyond ordinary upkeep — such as a full rebrand or a significant restructuring of the page — may be quoted separately before any work begins. We will always tell you in advance if a request falls outside included edits; nothing is ever billed without your written approval.
Support is provided via email at joey@reviewexpress.co. We aim to respond to all support inquiries within 2 business days. Support covers questions and issues directly related to your Review Express review page, cards, and reports. We are not responsible for providing support for third-party platforms (Google, Yelp, Facebook, etc.), your own website, or general technology assistance.
Phone or video support is not a standard support channel, though we may schedule a call at our discretion when a matter cannot be adequately handled over email. Work agreed on a call is confirmed in writing via email before it is performed; the written confirmation is the official record.
If you opt in to text delivery, we send service messages from our business number — typically one monthly results report, plus occasional account notices (such as a card order shipping or a billing issue). Message frequency is approximately one message per month. Message and data rates may apply depending on your carrier.
Reply STOP to any message to opt out of texts at any time; your monthly report will continue by email. Reply HELP or email us for assistance. Consent to receive texts is not a condition of purchase, and we never use your number for third-party marketing.
All support requests, edit requests, and change orders must be submitted in writing via email to joey@reviewexpress.co. Verbal requests, social media messages, or text messages are not considered official requests and will not be acted upon.
We maintain records of all written communications for the duration of our business relationship.
Your subscription includes a monthly results report compiled from two sources: anonymous activity on your review page (opens and platform-button taps) and publicly available information about your business listing (such as your Google review count and rating). Reports may also reference publicly available review counts of other businesses in your area for context.
Smart QR service: If your plan does not include a hosted review page, your monthly report is compiled from anonymous scan counts on your tracked QR link together with the same public listing information.
Report figures are drawn from public data and page activity and are provided for your information; they are estimates, not audited metrics, and platform data may lag or change. Reports, tracking, and the page itself are active only while your subscription is in good standing.
Your monthly subscription covers the hosting and upkeep of your review page, your monthly report, and review tracking. When you cancel:
Because printed QR cards point to your hosted page, cards in circulation will stop working once the page is deactivated. We recommend timing any cancellation with this in mind.
Review Express LLC hosts client review pages on third-party infrastructure providers. While we select hosting providers with industry-leading reliability and uptime, we cannot guarantee uninterrupted access to your review page at all times.
Review Express LLC is not liable for any service interruptions, downtime, or inaccessibility of your review page caused by:
In the event of a service interruption caused by third-party hosting providers, Review Express LLC will make commercially reasonable efforts to restore access as quickly as possible. Subscription clients will not be credited or refunded for such downtime. For force majeure events, see Section 23.
We recommend that clients do not rely solely on their Review Express review page as their only means of collecting customer reviews.
In the event that Review Express LLC decides to permanently discontinue its services, we will provide clients with no less than 90 days written notice via email prior to the service end date.
Subscription clients will receive a prorated refund for any unused portion of their current billing period beyond the service end date. No further monthly charges will be collected after the notice of discontinuation is issued.
During the 90-day notice period, Review Express LLC will make reasonable efforts to assist clients with their transition, including providing available page files and assets upon written request to joey@reviewexpress.co. However, Review Express LLC does not guarantee the technical feasibility of transferring or rehosting any client page, and is not responsible for finding or funding an alternative hosting solution for clients.
After the service end date, Review Express LLC has no further obligation to maintain, host, support, or provide access to any client review page. Clients assume full responsibility for their online review presence following the service end date.
Review Express LLC reserves the right to modify its pricing at any time. For subscription clients, we will provide no less than 30 days written notice via email before any price increase takes effect. Continued use of the subscription service after the effective date of a price change constitutes acceptance of the new pricing. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.
Clients who lock in a founding or promotional rate keep that rate for the life of their active subscription. Future price changes do not apply to a locked-in founding rate for as long as the subscription remains active and in good standing.
You agree to use your Review Express review page only for lawful purposes and in a manner consistent with all applicable laws and regulations. You may not use your review page to:
Review Express LLC reserves the right to immediately terminate your service without refund if we determine, at our sole discretion, that your use of our services violates this Acceptable Use Policy or any applicable law.
Review Platform Compliance: Our services are designed to make it easier for your genuine customers to leave honest reviews. Review pages present the same public review platforms to every customer — we do not filter, suppress, or selectively route feedback based on sentiment, consistent with FTC guidance and platform rules. It is your sole responsibility to ensure your use of our services complies with the terms of service of Google, Yelp, Facebook, and any other review platforms you use. Review Express LLC is not responsible for any penalties, suspensions, or actions taken by review platforms against your business listings.
If you provide Review Express LLC with photographs, images, graphics, or other media for inclusion on your review page, you represent and warrant that:
Review Express LLC is not responsible for any copyright infringement or other rights violations arising from media provided by the client. You agree to indemnify and hold Review Express LLC harmless from any claims arising from media you provide.
As stated in Section 5, Review Express LLC retains the right to display your completed review page in our portfolio and marketing materials unless you opt out in writing within 30 days of delivery.
In addition, Review Express LLC reserves the right to reference anonymized or attributed performance results, such as review growth statistics, in our marketing materials regardless of portfolio opt-out status, unless you explicitly request otherwise in writing. Specific business names will not be used in marketing without your written consent.
In the event that Review Express LLC provides you with login credentials, customer codes, or access to any client portal or other system, you agree to:
Review Express LLC is not liable for any loss or damage arising from unauthorized use of your credentials due to your failure to maintain their confidentiality.
Review Express LLC shall not be held liable for any failure or delay in performance of our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:
In the event of a force majeure, we will notify you as soon as reasonably possible and make reasonable efforts to resume service. Subscription clients will not be charged for periods during which service is fully suspended due to a force majeure event lasting more than 7 consecutive days.
These Terms of Service, together with any written agreements or order confirmations exchanged between you and Review Express LLC, constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior or contemporaneous understandings, agreements, representations, or warranties, whether written or oral.
No verbal statements, promises, or representations made by any representative of Review Express LLC, whether in a phone call or any other conversation, shall modify, amend, or supplement these Terms unless confirmed in writing via email by Review Express LLC. Written email confirmation from Review Express LLC is the only valid method of amending any term of this agreement.
If you have any questions about these Terms, please contact us: